🔵 For Hire
Started working remotely in 2010 with a call center, tech support role. Moved to independent contracting for transcription editing/QA in 2018.
Professional skills include:
• Team Leadership and Development
• Coaching and Mentoring
• Performance Management
• Quality Assurance and Call Monitoring
• Customer Interaction and Escalation Management
• Technical Issue Resolution
• Grammar, Punctuation, and Style Guide Expertise
• Research
• Adaptability and Feedback Integration